Below, a list of common gaming problems people may encounter is displayed. Please see if you can find the solution to your problem there.

If you can not find the solution to your problem below, please send a support request through the feedback page.

"Version error? Clear your browser cache and restart your browser."

This message may sometimes show up while starting a game. This is caused by your computer storing an old version of the game you are about to start playing. To fix this problem, it is usually sufficient to reload the game page again.

IE: Press the "Ctrl" button on your keyboard and at the same time, still keeping "Ctrl" depressed, click your browser's "Refresh" button with your mouse.

Netscape: Press the "Shift" on your keyboard and at the same time, still keeping "Shift" depressed, click your browser's "Refresh" button with your mouse.

Opera: Click your browser's "Reload" button.

If reloading the page does not do the trick, you have to clear your browser's cache:

IE (5-6): Choose "Tools" from the menu bar and select "Internet Options". Choose the "General" page. There you can find "Temporary Internet files". Click the "Delete Files" button.

Netscape (4): Choose "Edit" from the menu bar and select "Preferences". Choose the "Advanced" page. There you can find "Cache". Click the "Clear Memory Cache" button.

Opera (6-7): Choose "File" from the menu bar and select "Preferences". Choose "History and cache" and click "Disk cache"-section's "Empty now" button.

"Your browser does not support Java or it is disabled."

Netscape (4): Choose "Edit" from the menu bar and click "Preferences". Choose "Advanced" and check "enable Java" checkbox. Click "OK".

Opera (6-7): Choose "File" from the menu bar, "Quick preferences" and check "Enable Java" checkbox.

Firefox: Select "Tools" -> "Option..." -> "Web Features" Check boxes "Enable Java" and "Enable JavaScript". Click "Ok", close browser and start it again.

Make sure also that Windows security supports Java: Choose "Tools" from the menu and select "Internet Options". Choose "Security" and select "Internet Zone". Change the Internet Zone security level to "medium" or below.

If you have chosen "custom level" make sure that "Disable Java" is not checked. If Java is disabled, select one of the three predefined security levels. Check also that "Scripting of Java Applets" is enabled.

For Windows XP users: Windows XP operating system has a preinstalled Internet Explorer 6 which does not include Java Virtual Machine (JVM). This is the program used to play Playray's Java games. You can download and install Java from Sun's download pages download pages.

IE (6): Choose "Tools" from the menu bar and click "Internet Options". Select "Advanced" page and find "Microsoft VM". Click all checkboxes under the heading (usually 3 checkboxes). Click "OK". Close the browser and start it again.

If you use Sun's Java do NOT check the checkboxes!

If you use Sun's Java check that it's enabled:
IE (6): Select "Tools" -> "Internet Options..." -> "Advanced" -> "Java [Sun]". Check the box. Click "OK", and close browser and start it again.

Browser and version?

Before you begin resolving Java-problems, it would be good to know which web browser you use, and if possible, which version it is. Web browser is the program that you use to "browse" the Internet - the program you are using right now to view this www-page. The more popular browsers include Microsoft Internet Explorer (MSIE), Netscape, Opera and Mozilla Firefox.

You can find out the name and version of your browser by choosing "Help" on the menu bar and selecting "About". This opens a window which will display the browser's name and version. Playray requires a browser with version number four (4.??) or greater.

If your web browser is MSIE or Netscape and it is older than version 4, we recommend you update your browser. Older browser tend to have problems with Java and other advanced web technologies.

Game will not load, nothing happens!

Updates
Some users might experience trouble while logging in due to updates. The site can, in this case, display an error (incorrect password/nickname) while attempting to login. This problem can be fixed easily by emptying your browser cache (temporary internet files) and delete all cookies. If you use Internet Explorer:

Tools >> Internet Options >> tab General >> Browsing History >> Delete...

Make sure Java is enabled
If the games do not work on your computer, the game page is blank or nothing happens when trying to start a game, make sure that you have Java installed. If Java is installed, make sure that Java support is enabled. You can do this from your www browser settings, see next question/answer!

How come my purchased game time has suddenly expired?

If you buy game time for a game, note that the time starts from the moment of purchase and continues to count down in real time (no matter whether you play the game or are logged in to Playray or not).

You can see how much game time you have left on the right side of your personal pages in the "Play Times" box.

How do I install Flash?

You can download and install Flash player from Adobe's download page.

How do I install Java?

You can download and install Java from Sun's download pages.

My firewall blocks game connection, what ports are games using?

Games are using following ports (TCP):

Game	Port
Chess	4310
Dogfight	4315
Minigolf	4350
Classic games	4360
Pool and Snooker	4370
Cannons	4380
Driver	4410
Palatris	4420
Word game	4440
Single player games	4450
Go	4470
Rockets	4480
Fortress	4490
Card games	4500

No Sound

While running certain applets no sound is played. This happens often while using a game applet. This error occurs while executing the applet with Java Runtime Environment (JRE) 5.0 and 5.0 Update 1 (of 1.5.0 en 1.5.0_01). The error is causes by an error in JRE and has been solved in JRE 5.0 Update 2.
1. Check which JRE you're using by visiting the applet test
2. If the result shows that you are using a Java version that is older than Java JRE 5.0 Update 2. Visit http://java.sun.com/
3. download the newest Java and install it.

The game disconnects or is slow!

Unfortunately, sometimes internet connections disconnect or are very slow. We can't do anything to these kinds of problems. Our goal is to create as trouble-free and fun games as possible.

If the game is slow or errors occur, it's possible that you have an old version of Java installed on your computer. You can update or install Java from Sun's download pages.

Apologies for any problems or inconvenience experienced within our services in Playray. We are constantly developing and improving our services to create an even more exciting online gaming community!

The game used to work, but now it does not!

Do you have problems with one of the games that used to work before? Some users might encounter problems with the games due to updates on the site. Fortunately this problem is easily fixed; empty your browser's cache and erase the site's cookies!

If you use Internet Explorer you can do the following: Go to Tools >> Internet Options >> tab General >> Browsing history >> Delete.