Playray - Free online games

Your full name?

What was the time and date you attempted the order?

The number of coins you tried to purchase?

What payment provider (eg. bank) have you tried to use?

What was the time and date you attempted the order?

Number of coins you tried to purchase?

From what phone number was the SMS sent?

Did the game work before? Yes No

Do other games work? Yes No

Have there been any changes to your computer (hardware or software) recently? Yes No

When did the problem appear?

What happens when you try to start the game?

Is there an error message displayed? What does it say?

Are other Flash elements visible, f.e. the game menu on the left? Yes No

Have you tried to update your Flash plug-in as described in the Plugin Support Page? Yes No

What happens when you try to start the Character Generator?

Has the problem occured before? Yes No

When did you first notice the problem?

Is there an error message displayed? What does it say?

What part of your character does the problem concern?

Was the part changed in CharGen before the problem occured? Yes No

In case of a missing part, is the checkbox associated with the specific part checked in CharGen? Yes No

Does the problem concern all character displays (eg. CharGen, player card front page, forums, etc)? Yes No

Does the problem occur occasionally or constantly? Occasionally Constantly

What is the user name of the abuser?

When did the abuse occur (date, time)?

What is the user name of the cheater?

Playray – Free online games